He explored, rather than argued about, themes.
Shakespeare's work explores themes and rarely offers answers. His ability to richly convey a variety of viewpoints in his characters makes him far more universal than didactic authors.
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The Argument
One needs only spend a few minutes in an academic database looking up Shakespeare criticism to realize the diverse range of themes Shakespeare addressed, and the complexity of the conclusions that thousands of critics have been able to draw from how he treated them.
Often within a single work, Shakespeare offers an astounding number of explorations on a single theme. For example, King Lear shows numerous views of distorted families. There are the ungrateful daughters of Lear, the bastard child Edmund, and more. The entire work ends in tragedy, so how can we discern who acted best? What form of family could have stopped the tragedy? That we will never know for sure shows Shakespeare's genius.
Shakespeare's interest and capability in investigating all the complexities of life places him as a universal author. His work reflects the reality of life.
Counter arguments
Proponents
Premises
[P1] Artworks should reflect life.
[P2] Life is uncertain.
[P3] Shakespeare's works are uncertain.