If people are not capable of understanding the nature of civic transactions they cannot exercise their rights. In my opinion, cognitive accessibility is the key that unlocks all other citizens rights.

I agree. Even academia of all places still lacks progress on making their services accessible. Universities and the public sector should cover accessibility considerations for people with cognitive and learning disabilities [1]. There is quite a lot of diversity within clinical definitions of cognitive impairments. Both dyslexia and hearing disabilities are permanent cognitive impairments while recovering from trauma and substance abuse are temporary cognitive impairments [2]. Unfortunately, people in the public sector are not familiar with these challenges. Common functional problems include difficulty with understanding content, remembering how to complete tasks, and confusion using online sites caused by inconsistent or non-traditional web page access [2]. However, problems can be addressed by following the WCAG, Web Content Accessibility Guidelines, assistive technologies (Ex. Text-to-Speech), and improving interface elements. I met people that experience these types of challenges and many of them are truly outstanding individuals competent in their respected fields, they just interact differently with everyday tasks. [1] Cognitive Disabilities Part 1 https://webaim.org/articles/cognitive/cognitive_too_little/ [2] Cognitive accessibility https://developer.mozilla.org/en-US/docs/Web/Accessibility/Cognitive_accessibility

It definitely should be and it's extremely easy to see how it's not. Even when information is presented in a different way – one that might be more accessible, such as a video – certain aspects can change the experience for many including: difficult words, complicated directions, lack of captions or distracting ones, or assistive technology that is completely incompatible with standard services. Accessibility should be the new line of thinking for the future of technology and public services. I believe it is becoming so – it's getting easier to use an iPhone even when it couldn't be easier for the general population, but active steps should always be taken. https://www.deque.com/blog/an-introductory-guide-to-understanding-cognitive-disabilities/