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georgiebeddows5y ago
It is clear that businesses do not partake in Corporate Social Responsibility out of the goodness of their hearts but merely as a way in which to ameliorate their image and therefore increase financial performance. Before now, CSR was less publiscised and so usually carried out with a genuine intention of improving society, be it in terms of hunger and poverty, the environment and sustainability or more specifically the lives of employees. However now, CSR has become crucial economically. Thanks to the surge of social media, anyone can research the ins and outs of a company meaning their ethical stance can become either vastly detrimental or completely advantageous.
Studies show that consumer purchase intention is 60% influenced by their perception of the company whilst only 40% influenced by their perception of the product. This uneven proportion makes it vital for companies to partake in CSR, not out of morality but out of business strategy. Moreover, a company’s image is 42% dependent on its CSR activities, meaning equity is built by instilling a positive brand image in the consumer’s minds. Customers will become viciously loyal to those brands that they see as philanthropic, even if philanthropy is not their true intent.
Furthermore, it is not just companies that are concerned with a business’s Corporate Social Responsibility but also employees. People wish to work for a company that has a reputable reputation. In this vein, a high level of CSR is likely to attract the best of the industry as well as a high number of applicants. Additionally, through a socially responsible environment, employees will have equal opportunities allowing room for long-term progression and optimum performance. All such qualities are desirable for a company’s financial success rate whilst actually being ethically good is just a mere bonus.
Of course a severe cost-benefit analysis is done to ascertain the ideal level of CSR which does not usually balance giving with taking but instead ensure that a business will personally flourish from their charity.
Therefore, the true intentions of those who carry out Corporate Social Responsibility are not philanthropic. But then, does that matter? If the results are improved societies as well as financially strong corporations then are the means to these ends important?
Smith, J (2013). The Company with the best CSR reputations’, Forbes. Accessible at: http://www.forbes.com/sites/
Mahmood, A and Bashir, J (2020). ‘How does corporate social responsibility transform brand reputation into brand equity? Economic and noneconomic perspectives of CSR’. International Journal of Engineering Business Management.
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Turi5y ago
Yep - why does it matter?
It's almost impossible for companies to embrace CSR *unless* it has a bottom-line impact, given the pressure to perform for shareholders. So, while we still run Milton Friedman economics as our dominant corporate model, all hail the profit-motive in service of the good stuff!
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JenReneeGilley5y ago
**tl;dr -- It matters because many companies which claim to support a cause often do nothing to actually promote social change, and in some cases they even do more harm than good.**
Except that it *does* matter. Companies which purport to support a cause, such as [Black Lives Matter](https://www.bbc.com/worklife/article/20200612-black-lives-matter-do-companies-really-support-the-cause), in order to boost their image (and thus, their sales), aren't always supporting the causes they claim to. They wave the banner and shout "YEAH, YOU GO, TEAM!", but do *nothing* to promote actual social change:
> "In the case of corporate support for Black Lives Matter, Miller says that while many businesses have been quick to adopt the movement's hashtag, they don’t appear to show the same enthusiasm in their boardrooms: as of 2020, only four out of America's 500 biggest companies had a black chief executive."
Intention matters. Do these companies intend to boost their image by adopting the BLM hashtag? Yep. Do they intend to actually step it up and make changes within their own infrastructure to open up more opportunities for black people in their communities? Nope.
And it goes even deeper than simple inaction. Some companies claim to do good, but ultimately end up doing more *harm*. Case in point: [TOMS Shoes](https://www.spectatornews.com/opinion/2013/02/the-trouble-with-toms/) started out as a charity, but quickly grew into a business. For every pair of shoes that consumers buy, TOMS will donate a pair to a child in need from another country. The problem with TOMS is that they pander to the consumer's desire to "do a good deed," and have little regard for the actual *needs* of the country's children. Not only do they ignore basic needs like food, water, and money, but they actively destroy foreign local economies:
> "These countries have markets in which shoes are being produced locally. TOMS can hurt the people and businesses that are producing these shoes and ruin the economic structure of the country. If TOMS gives away free shoes, local shoemakers have no market to sell to and are forced out of business."
Intention matters. TOMS started out with good intentions, but their intentions became skewed when they began focusing more on marketing than the people they donate their shoes to. TOMS is now just brand promotion, and nothing more.
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Mixed
Brandoflores5y ago
I do agree that generally companies and businesses do not engage in charitable activities for the sake of good intention. However, improving a company's public image or reputation is one of the many reasons why they would invest in such an endeavor. Looking at philanthropic organizations you can see how the application of internal ethics, as well as symbolic events and buildings, can influence public perception with the reward of more social benefits.
Take the Bill and Melinda Gates Foundation; they symbolize these types of ethics making them unquestionable in their good intentions. Besides carrying on the mission of donating their wealth to the most needed parts of society, stepping into the Gates Foundation headquarters is like stepping into the definition of what a sustainably powered building should look like with several aspects of multiculturalism and openness. All symbolizing the goals of the organization.
At first glance, the organization's goal is to allocate resources and distribution of wealth to other parts of society and the developing world. however, many have argued the Gate Foundation (like many others) is just a philanthropy scheme, as one Swiss historian puts it, and suggests that the billionaire-funded organizations are instruments for tax avoidance (Ho, 2019).
CSR for businesses may be used to improve companies' reputations and attract sales and labor, but a charitable organization can also use these ethics as a justification for philanthropists to excuse themselves from paying taxes to the government and other sorts of responsibility while maintaining a good public image that can remain unquestionable to the media.
Ho, S. (2019, February 12). Bill, Melinda Gates unfazed by criticism of wealthy giving. Retrieved January 25, 2021, from https://apnews.com/article/b1279711ee234b3ab3916d292d262643
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